Returns questions
What if I want to return or exchange something I ordered?
We want you to love your Aria Rose purchase and are happy to accept returns for store credit only. At this time, we are not offering exchanges or refunds. Please read through the questions below for additional details!
All items purchased on sale with a discount code of 20% off or more during a sitewide sale are final sale. No returns or store credit. No exceptions. If you'd like to exchange for a different size and we have that size in stock, we can do that for you in-store only!
If a customer has returned merchandise more than 10 times within 12 months or over $1,000, we can deny a return based on the circumstances of said return or exchange. We can also deny a return if a customer is consistently returning back-to-back.
Please email orders@ariarose.com to begin the return process.
Once we have received the item, we will let you know within 2 business days if your return has been accepted. We will process your return within 5 business days and email you a store credit in the original amount (minus shipping or any discounts used) of your purchased item.
What items are not eligible for return?
WE WILL NOT ACCEPT A RETURN IF ITEM:
- Shows evidence of wear or has been washed
- Does not have an Aria Rose tag
- Was purchased with a store credit (partially or full)
- Seasonal items (sequins, holiday shirts)
- Is a bathing suit or resort item (cover up)
- Is an intimate (bralettes) or bodysuit
- Is a sale item
- Is a gifting item (i.e. shoes, neoprene bag, accessories, home, etc)
- Any item purchased at 20% off or higher (including Sunday Steals)
Return details: shipped online orders
Shipped returns must be postmarked within 10 days of the item being delivered to you due to transit time for it to get back to us. Additionally, we are not responsible for return shipping costs.
If you'd like to bring it back to us in-store, you may do so within 14 days of delivery.
Return details: online orders picked up in store
An item may be returned within 14 days of the day the order was completed and noted as ready (via email) for pickup at the storefront. If you choose to have your order shipped after it was already fulfilled for store pickup, we still go by the date that it was fulfilled for store pickup as that was your original chosen delivery method. Shipped returns must be postmarked within 10 days of it being marked fulfilled and ready for pickup.
Return details: in-store orders
An item may be returned within 14 days of the in-store purchase.
To be eligible for a return, the item(s) must be in original condition, unworn with an Aria Rose hangtag.
My item arrived damage, now what?
If an item is damaged, the damage must be reported to hello@ariarose.com within 2 days of the delivery date. All damaged items must be postmarked within 3 days of report (we will provide a shipping label) or brought back to the store within 3 days. If you're bringing it back to the store, it must be brought back within 4 days. Buyer can choose whether they want a store credit, refund or a replacement!
