When do you launch new arrivals?
We launch new arrivals every Monday and Thursday! For more info on new arrivals, follow us on Instagram @shopariarose.
Where do you ship from?
We ship out of Miami, FL and all orders ship via USPS Priority Mail or First Class Mail. There is a standard shipping rate for all orders under $150!
What countries do you ship to?
We currently only ship to the United States.
How long does it take for my order to ship?
Please allow 3-5 business days for your order to ship. More often than not, it will ship a lot faster than that! You will receive an email once your order has shipped with tracking information. If you have any questions, email firstname.lastname@example.org. If you selected store pickup, we will email you when that's ready, too!
Will I get a tracking number?
Yes! Once your order ships, you will receive a tracking number.
My order says delivered but I haven't received it yet.
ln the occasion that your tracking number shows that your package has been delivered but you still have not received it, please contact USPS to inquire as to the whereabouts of your package. Once a package’s status is labeled as delivered, there is nothing we can do as the sender in terms of locating it but we will definitely help you in trying to find out where it is! Sometimes USPS says "delivered" but it has yet to be delivered. So give it another business day before calling!
We are not responsible for lost packages after they’ve been marked delivered.
How does store pickup work?
Can I shop in-store?
Yes! Come visit us at 305 Palermo Avenue Coral Gables, FL 33134. We are open Monday through Friday 11am to 6pm and Saturday 11am to 5pm! You don't have to have an appointment to come shop!
What are your storefront hours?
Monday through Friday 11am to 6pm.
Saturday 11am to 5pm.
What if I want to return or exchange something I ordered?
We want you to LOVE your Aria Rose purchase and are happy to accept returns for store credit. At this time, we are not offering exchanges or refunds. Please read below for additional details!
RETURN DETAILS: Shipped Online Orders
Returns must be received by us within 14 days of the item being delivered to you. Please keep shipping time in mind. Additionally, we are not responsible for return shipping costs.
RETURN DETAILS: Online Orders Picked Up In Store
An item may be returned within 14 days of the day the order was completed and noted as ready (via email) for pickup at the storefront. If you choose to have your order shipped after it was already fulfilled for store pickup, we still go by the date that it was fulfilled for store pickup as that was your original chosen delivery method.
RETURN DETAILS: In-Store Orders
An item may be returned within 7 days of the in-store purchase.
To be eligible for a return, the item(s) must be in original condition, unworn with an Aria Rose hangtag.
WE WILL NOT ACCEPT A RETURN IF ITEM:
- Shows evidence of wear
- Has been washed
- Does not have an Aria Rose tag
- Was purchased with a store credit (partially and full)
- Was bought at 25% off or higher or is a Sunday Steals item
- Is a sale item
- Is an intimate (bralette or bodysuit)
- Is a bathing suit or resort item (cover up)
- Is a gifting item (i.e. Stoney Clover, ban.do, Volupsa)
- Is a curated gift box
If a customer has returned merchandise more than 4 times within a year, we can deny a return based on the circumstances of said return or exchange. We reserve the right to deny a return depending on the circumstances surrounding said return(s).
Please email email@example.com to begin the return process.
Once we have received the item, we will let you know within 2 business days if your return has been accepted. We will process your return within 5 business days and email you a store credit in the original amount (minus shipping or any discounts used) of your purchased item. Store credits cannot be used on accessories.
If an item is damaged, the damage must be reported to firstname.lastname@example.org within 2 days of the delivery date.
IMPORTANT: you cannot use a store credit for accessories, curated gift boxes or gifting items.
Return details: I would like to cancel my order
We do not cancel or modify orders once they are placed. But, if in the rare event that you need to cancel an order due to error, please email email@example.com and we will do everything we can to assist you if possible. There is a 10% restocking fee for any canceled order.
Can I collaborate with you?
For all collaboration and media inquiries, please email firstname.lastname@example.org.
Do you have an overall size chart?
Please keep in mind that sizes vary between brands. On each product page, check to see what size the model is and what size she is wearing and use that as your guide to purchasing the perfect size for you! If you'd like to get in touch about sizing, email email@example.com.